Live from New York, it's better engagement!
Live chat offers a lot of advantages for a lot of businesses.
Use live chat to start helping the customer the second he or she hits your website. It's ideal for sharing basic info and is a proven customer support solution. Did we mention it's a fantastic way to give your brand a human touch?
We stick to the script.
Work with our customer service experts to prepare live agent scripts that are friendly, professional, and always on-brand. A good script can add cohesion to your messaging, and gives inexperienced employees a way to converse with customers more effectively.
Customers who get help with live chat report a 73% satisfaction rate. Customers who get customer support via email have a 61% satisfaction rate, and for phone support it's 44%.
Streamline customer service.
Not only can online chat make customer service better, it can also make it faster and less expensive. Agents can help multiple customers at once, and it can be easier to communicate via text than it is to share the same information over the phone.
Be a better resource.
Do you share a lot of digital resources like instruction manuals, maps, and online forms? With live chat, you can simply paste the link and send. Online chat can also be useful if your customer and your live agent speak a different language, which comes up here in New York.
Make the first move.
Initiate the sales process the moment a customer hits your site. Live chat is ideal for businesses that run on booked appointments, have a long sales conversion process, operate in a competitive industry, and serve people who need immediate help.
Already have a support team? You can use our self-service software as a standalone solution. Or your agents can manage website chats during business hours, and hand off the overflow to us. Whatever works for you.
Secure communications for HIPAA-compliant businesses.
If you’re subject to HIPAA or manage sensitive customer data, we have a secure solution for you. You’ll receive a notification, from there just log into our secure portal and check out your latest lead.
Live chat is a great way to give your brand a more genuine feel. The customer has instant access to the business and is able to begin the interaction by talking about what he or she is looking for. Not a bad place to start, huh?